Automated Complaint Resolution.

CogniCor is the provider of automated complaint resolution service. The AI based technology minimizes the need for human intervention in resolving complaints.

2012 Most innovative European Startup Award Winner

What is Cognicor?

Adaptive learning based technology allows to learn business rules based on the previous resolutions.
Automated negotiation on claim settlement.
Rich business intelligence extracted from complaint resolutions.
Cloud based quick integration to existing systems.

Take a tour:


Our Products:

iComplaint

If you don’t have an existing front end that interfaces to your client, then iComplaint is the off-the-shelf solution for you. Easy to integrate to your website and resolve complaints from day one.

iResolve

iResolve is the service that resolves simple complaints cost effectively, learning from the past resolutions. You can train iResolve from past complaints data if you have, which means quicker resolution from day one.

iMediate

if you need software assisted negotiation to settle claims from your clients or to retain them with counter offers, then iMediate is the solution for you.

iReport

Get valuable information from your complaints. Learn more about the weaknesses in your system. Stop future complaints from arising by fixing the root cause of complaints from iReport.

Awards

  • "CogniCor wins the prestigeous European Commission’s new grand startup prize in the EU-wide Tech All Stars Competition."

    Tech All Stars more... →
  • "CogniCor wins the Early Stage Company prize at Americas Venture Capital Conference."

    AVCC more... →
  • "Winner of Wayra Barcelona, the startup accelerator program of Telefonica."

    Wayra more... →
  • "Winner of BDigital Award for Digital Innovation in the category of R&D&I projects by small companies and entrepreneurs."

    BDigital more... →
  • "One of the six finalists from Catalunya for the Premio Emprendedor XXI, organized by La Caixa."

    La Caixa more... →
  • "One of the 3 finalists in Venture Cup Denmark, in the category of People and Society."

    Venture Cup more... →

Press

  • "No human being will have to listen to customer complaints "

    WIRED Magazine more... →
  • "What could be the secret to £1bn success?"

    BBC more... →
  • "AI System Automates Consumer Gripes."

    The Wall Street Journal more... →
  • "CogniCor revolutionizes the way large enterprises handle customer complaints.."

    TechCrunch more... →
  • "We Were Hoping For Prince Harry."

    The Wall Street Journal more... →
  • "Liability Standard Risks Stifling Spain."

    The Wall Street Journal more... →
  • "Cognicor, un ‘call center’ artificial para las empresas"

    Expansión more... →
  • "El premio Emprendedor XXI recibe 805 candidaturas este año, un 33% más."

    La Vanguardia more... →

Sales agencies and Reseller program

CogniCor has a channel partner program where regional sales agencies or resellers can represent CogniCor.


What is expected from the reseller?

  • Lead generation and outreach activities
  • Leveraging local networks and expanding existing relationships with Telcos, Finance, Travel and Tourism and Utility sectors
  • Represent CogniCor during pre sales and post sales phase with key accounts


If you are interested in the program, and have extensive experience in selling B2B solutions to large enterprises, please get in touch with us by email in info@cognicor.com

Working with CogniCor:

Ever wondered how many times during the day we have to reach agreements with other parties? Have you ever dreamt of getting compensated for your lost baggage at the click of a button? Or imagined it is possible to negotiate your compensation for poor ADSL connection and walk away triumphant in a matter of minutes? If you have been in the shoes of a frustrated customer, if you believe in the power of technology, if you trust Artificial Intelligence can deliver intelligent services, you should consider being part of CogniCor.


At CogniCor we believe enabling a world where smarter agreements can be reached quickly. Join our team in developing technologies that enable insertion of artificial intelligence to solve challenging problems in developing services to enable online, automated agreements that are fast and efficient for end consumers, cost effective and game changing for our clients. And all these integrated in a seamless fashion to provide a cloud based delivery, available to end customers at the click of a button. We court with the state of the art technologies for automated negotiation, automated agreement and adaptive machine learning technologies.


CogniCor Technologies S.L., Barcelona, is a spin-off from the Artificial Intelligence Research Institute (IIIA-CSIC) and is situated at the prestigious Barcelona Nord Parc Tecnologic accelerator for hypergrowth startups. In this stimulating and international environment, you could be running into some of the most passionate and brilliant minds, entrepreneurs and researchers in Spain. You will work at the cutting edge of technology in an agile startup environment with no bureaucracy and with endless possibilities. Starting from one of the most modern incubator spaces in the world and just a foot away from the Mediterranean sea, in future we offer you the possibility to share spaces with the top notches at the silicon valley or even enjoy an Indian summer at “God’s own Country” .





Position: AI post-doc

Job Description:

As an AI Post-doc you will be responsible for:

AI technology development and insertion in CogniCor’s core services to improve performance of automated complaint resolution.

Work with the engineering team to integrate and test the services in an agile manner

Work with Patent consultants to protect CogniCor’s intellectual property.

Market watch for potential competitors, partners from a technology perspective.

Be abreast with the latest in the field (technology and domain)

Doing everything with a sense of ownership and be evangelists of CogniCor to customers, partners and general public.


Requirements:

+5 years of AI development experience.

Specialised expertise in case based reasoning, automated negotiation and machine learning

Natural language processing expertise is a plus

Reasonably good at Java based application development

Fluency in English and Spanish

Flexible enough to work in a challenging start-up environment

Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



Position: Senior Python Developer

Job Description:

As a Senior Developer, you will be part of an enthusiastic team that strives to engineer a revolutionary product that redefines the way large enterprises treat their customers. You will work with top clients in Europe and US and be responsible for:


Analysing requirements and developing code with high quality.

Collaborate with clients in designing and architecting solutions to client requirements.

Being the lead programmer and take ownership in developing a scalable, secure and easy to use service for CogniCor clients

Produce quality code that is modular, self descriptive and reusable.

Perform unit and integration testing of software to ensure proper and efficient execution as well as compliance to the business and technical requirements

Will provide production support as necessary

Will work in an Agile development environment and will use agile software development practices (Scrum, Sprint).



Requirements:

3+ years in programming (in Python, javascript ) and Database(mySQL/MongoDB). Design and architecting skills will be a plus

Shell scripting (Linux) and software configuration management systems

Experience in commercial web application development. Experience in web services (REST) or similar

Experience in developing cloud hosted services and their maintenance.

Reasonable knowledge of writing test cases and installation at client site

Proficiency in English and Spanish

Flexible enough to work in a challenging start-up environment

Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



Position: Senior Python Frontend Developer

Job Description:

As a Senior Frontend Developer, you will be working with some of the biggest clients in Europe and US and you will be responsible for creating cutting-edge web front ends for CogniCor products taking into account the end users point of view and latest trends in UX design.



Requirements:

3+ years in programming in Python (Django or similar) , javascript (JQuery), CSS 3, HTML 5, and Database(mySQL).

Hands on experience in developing web portals

Experience with analytics and optimisation will be a plus

Working knowledge of git.

Conceptual knowledge of Algorithms.

Design and architecting skills will be a plus

Experience on Mobile development will be a plus

Shell scripting (Linux) and software configuration management systems will be a plus

Experience in developing cloud hosted services (Amazon Web Services) or similar

Reasonable knowledge of writing test cases and installation at client site

Advanced level in English and Spanish

Flexible enough to work in a challenging start-up environment

Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



Position: Internships

Job Description:

If you would like to work as an intern, in developing some of the cool AI based technologies/cloud computing solutions or would like to get a feel of working in a vibrant startup and also enjoy the Barcelona summer, get in touch with us ASAP.

If you are interested in the above positions, please send your CV to jobs@cognicor.com

Contact

For general questions, bug reports or press inquires please fill out the form below.

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Location:

Parc Tecnologic Nord, Marie Curie 8,
08042 Barcelona, Spain

Contact:

Tel : +34 661-259-759
Email : info@cognicor.com