Automated Complaint Resolution.

CogniCor is the provider of automated complaint resolution service. The AI based technology minimizes the need for human intervention in resolving complaints.

2012 Most innovative European Startup Award Winner

What is Cognicor?

Adaptive learning based technology allows to learn business rules based on the previous resolutions.
Automated negotiation on claim settlement.
Rich business intelligence extracted from complaint resolutions.
Cloud based quick integration to existing systems.

Take a tour:


Team

Barcelona

CogniCor Technologies S.L., Barcelona, is a spin-off from the Artificial Intelligence Research Institute (IIIA-CSIC).



India

CogniCor India is located in NRI-TBI smart space in Infopark, Kochi



Our Products:

iComplaint

If you don’t have an existing front end that interfaces to your client, then iComplaint is the off-the-shelf solution for you. Easy to integrate to your website and resolve complaints from day one.

iResolve

iResolve is the service that resolves simple complaints cost effectively, learning from the past resolutions. You can train iResolve from past complaints data if you have, which means quicker resolution from day one.

iMediate

if you need software assisted negotiation to settle claims from your clients or to retain them with counter offers, then iMediate is the solution for you.

iReport

Get valuable information from your complaints. Learn more about the weaknesses in your system. Stop future complaints from arising by fixing the root cause of complaints from iReport.

Awards

  • "CogniCor wins the prestigeous European Commission’s new grand startup prize in the EU-wide Tech All Stars Competition."

    Tech All Stars more... →
  • "CogniCor wins the Early Stage Company prize at Americas Venture Capital Conference."

    AVCC more... →
  • "Winner of Wayra Barcelona, the startup accelerator program of Telefonica."

    Wayra more... →
  • "Winner of BDigital Award for Digital Innovation in the category of R&D&I projects by small companies and entrepreneurs."

    BDigital more... →
  • "One of the six finalists from Catalunya for the Premio Emprendedor XXI, organized by La Caixa."

    La Caixa more... →
  • "One of the 3 finalists in Venture Cup Denmark, in the category of People and Society."

    Venture Cup more... →

Press

  • "What could be the secret to £1bn success?"

    BBC more... →
  • "AI System Automates Consumer Gripes."

    The Wall Street Journal more... →
  • "CogniCor revolutionizes the way large enterprises handle customer complaints.."

    TechCrunch more... →
  • "We Were Hoping For Prince Harry."

    The Wall Street Journal more... →
  • "Liability Standard Risks Stifling Spain."

    The Wall Street Journal more... →
  • "Cognicor, un ‘call center’ artificial para las empresas"

    Expansión more... →
  • "El premio Emprendedor XXI recibe 805 candidaturas este año, un 33% más."

    La Vanguardia more... →

Working with CogniCor:

Ever wondered how many times during the day we have to reach agreements with other parties? Have you ever dreamt of getting compensated for your lost baggage at the click of a button? Or imagined it is possible to negotiate your compensation for poor ADSL connection and walk away triumphant in a matter of minutes? If you have been in the shoes of a frustrated customer, if you believe in the power of technology, if you trust Artificial Intelligence can deliver intelligent services, you should consider being part of CogniCor.


At CogniCor we believe enabling a world where smarter agreements can be reached quickly. Join our team in developing technologies that enable insertion of artificial intelligence to solve challenging problems in developing services to enable online, automated agreements that are fast and efficient for end consumers, cost effective and game changing for our clients. And all these integrated in a seamless fashion to provide a cloud based delivery, available to end customers at the click of a button. We court with the state of the art technologies for automated negotiation, automated agreement and adaptive machine learning technologies.


CogniCor Technologies S.L., Barcelona, is a spin-off from the Artificial Intelligence Research Institute (IIIA-CSIC) and is situated at the prestigious Barcelona Nord Parc Tecnologic accelerator for hypergrowth startups. In this stimulating and international environment, you could be running into some of the most passionate and brilliant minds, entrepreneurs and researchers in Spain. You will work at the cutting edge of technology in an agile startup environment with no bureaucracy and with endless possibilities. Starting from one of the most modern incubator spaces in the world and just a foot away from the Mediterranean sea, in future we offer you the possibility to share spaces with the top notches at the silicon valley or even enjoy an Indian summer at “God’s own Country” .



Position: Business Development Director

CogniCor is looking for a dynamic Business Development Director to join our growing team in our Barcelona office. This is a full-time opportunity.

Job Description:

We are looking for a senior executive familiar with selling ERP, CRM, Business Intelligence solutions in the mid-to-enterprise market to join our growing team in our Barcelona office. In your important role, you will be responsible for the following:

    - Business development experience and relationships within the Spanish and European markets

    - Build and maintain strong sales pipelines and forecasts

    - Penetrate organizations at the strategic decision maker level

    - Interact with senior management and end-users

    - Prepare and facilitate presentations, proposals and ROI for prospective customers

    - Close sales, and finalize agreements with customers


Basic Qualifications:

    - 3 - 7 years selling experience to mid-to-enterprise market clients

    - Specialization in solution selling for the software industry

    - Solution selling experience: Familiarity with the art of consultative selling and negotiating techniques.

    - Must be familiar with long sales cycles (3-6 months or plus)

    - Must have direct sales experience (not channel sales)

    - Minimum of 3 years experience in selling any of: ERP, Accounting solutions, E-Commerce, EDI, Business Intelligence, CRM Software or other Enterprise software applications

    - Must have sold SAP, Salesforce, Siebel or similar

    - Experience at a VAR or Systems Integrator selling ERP, CRM, Business intelligence software

    - Understanding of systems/network integration and web services a plus

    - Highly adaptable work style; will be amenable to operating under stated guidelines and standards

    - Must provide annual sales figures, quotas, and compensation history

    - Ability to meet deadlines and work with minimal supervision and guidance

    - Work independently and with groups

    - Critical judgment necessary

    - Outstanding verbal and written communication and presentation skills

    - Solid writing and editing experience

    - Ability to present information clearly

    - Creative problem solving & conflict resolution

    - Attentiveness to detail

    - Strong organizational skills

    - Prioritize in a multi-task environment

    - Learn new skills quickly and utilize them effectively



    Position: AI post-doc

    Job Description:

    As an AI Post-doc you will be responsible for:

    AI technology development and insertion in CogniCor’s core services to improve performance of automated complaint resolution.

    Work with the engineering team to integrate and test the services in an agile manner

    Work with Patent consultants to protect CogniCor’s intellectual property.

    Market watch for potential competitors, partners from a technology perspective.

    Be abreast with the latest in the field (technology and domain)

    Doing everything with a sense of ownership and be evangelists of CogniCor to customers, partners and general public.


    Requirements:

    +5 years of AI development experience.

    Specialised expertise in case based reasoning, automated negotiation and machine learning

    Natural language processing expertise is a plus

    Reasonably good at Java based application development

    Fluency in English and Spanish

    Flexible enough to work in a challenging start-up environment

    Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



    Position: Senior Java Developer

    Job Description:

    As a Senior Developer, you will be part of an enthusiastic team that strives to engineer a revolutionary product that redefines the way large enterprises treat their customers. You will work with top clients in Europe and US and be responsible for:


    Analysing requirements and developing code with high quality.

    Collaborate with clients in designing and architecting solutions to client requirements.

    Being the lead programmer and take ownership in developing a scalable, secure and easy to use service for CogniCor clients

    Produce quality code that is modular, self descriptive and reusable.

    Perform unit and integration testing of software to ensure proper and efficient execution as well as compliance to the business and technical requirements

    Will provide production support as necessary

    Will work in an Agile development environment and will use agile software development practices (Scrum, Sprint).



    Requirements:

    5+ years in programming (in Java, php, javascript ) and Database(mySQL). Design and architecting skills will be a plus

    Shell scripting (Linux) and software configuration management systems

    Experience in commercial web application development. Experience in web services (REST) or similar

    Experience in developing cloud hosted services (Amazon Web Services) and their maintenance.

    Reasonable knowledge of writing test cases and installation at client site

    Proficiency in English and Spanish

    Flexible enough to work in a challenging start-up environment

    Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



    Position: Senior Frontend Developer

    Job Description:

    As a Senior Frontend Developer, you will be working with some of the biggest clients in Europe and US and you will be responsible for creating cutting-edge web front ends for CogniCor products taking into account the end users point of view and latest trends in UX design.



    Requirements:

    3+ years in programming in PHP (Symfony / Java Play / Yii) , javascript (JQuery), CSS 3, HTML 5, and Database(mySQL).

    Hands on experience in developing web portals

    Experience with analytics and optimisation will be a plus

    Working knowledge of git.

    Conceptual knowledge of Java.

    Design and architecting skills will be a plus

    Experience on Mobile development will be a plus

    Shell scripting (Linux) and software configuration management systems will be a plus

    Experience in developing cloud hosted services (Amazon Web Services) or similar

    Reasonable knowledge of writing test cases and installation at client site

    Advanced level in English and Spanish

    Flexible enough to work in a challenging start-up environment

    Optimism, positive attitude to work and life, smart working skills and a sense of fairness and integrity



    Position: Internships

    Job Description:

    If you would like to work as an intern, in developing some of the cool AI based technologies/cloud computing solutions or would like to get a feel of working in a vibrant startup and also enjoy the Barcelona summer, get in touch with us ASAP.

    If you are interested in the above positions, please send your CV to jobs@cognicor.com

Contact

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Location:

Parc Tecnologic Nord, Marie Curie 8,
08042 Barcelona, Spain

Contact:

Tel : +34 661-259-759
Email : info@cognicor.com