Employee engagement and satisfaction is one of the most important factors for organisations. Here’s why! Recently, Glassdoor found 6 studies that show that employee satisfaction improves business performance. One study showed that for companies that increased its rating on Glassdoor by 1 star experienced a 7.9% jump in market value. That’s powerful! Clearly engaged employees are motivated, learn quickly and focus on the organisation’s goals.
Creating an engaged workforce is challenging and more so with new challenges that HR faces every day - from a changing recruitment landscape to creating a diverse workforce. Here are some of the ways conversational AI can help HR provide a smooth experience throughout the employee lifecycle.
Easy Job Search
Be IT company website, job portals or LinkedIn, candidates are tired of scouting through job descriptions and filtering jobs by location or role. It has been decades since information search has gotten ‘instant’ and personalised so why not job search!? Interactive assistants can collect candidate information without leaving the chat window and recommend jobs relevant to the candidate.
Automate Recruitment Process
For one job, HR may receive anywhere from 10 applications to 10,000 applications. Imagine what a nightmare mass recruitments can be! Use interactive assistants to automate first level application screening based on parameters such as academic qualification, experience, etc. Simultaneously keep every candidate updated with instant, real-time information on his/her application.
Seamless Onboarding New employees begin to formulate their opinion about an organization right from the get-go. Their decision to stay with the company is often made during that initial period. A good onboarding experience could have a bearing on this decision. But, for larger organizations, where the processes can get really complex, it is nearly impossible to give the new recruits a smooth onboarding experience.
An AI-powered interactive assistant can make end to end onboarding process effective and engaging. An interactive assistant can help the HR department collect necessary information. The new recruit could be given a quick start guide helping him/her understand more about the organization, products, clients and the overall culture.
Touchpoint Beyond Initial Onboarding
Often, employees are given a lot of information about the company and their goals during the initial onboarding period and are asked to map out their journey accordingly. Some of this information can be useful during appraisal cycle. Employees sometimes need help to consume and break down this information.
To help them better achieve their goals, employees can be prompted with checklist of activities to help them understand what to expect on their first day, first month or end of the year. This would not only decrease the burden on the HR team but also will help in giving a consistent onboarding experience to the employees.
Improve Internal Communication Most of the HR related queries are currently being resolved either by talking in-person or by writing/sending long and explanatory emails. Chatbot could answer queries like how to add the spouse to the health insurance scheme. The employee will no longer have to search for the go-to guy but instead, converse with the interactive assistant for resolving all their mundane yet important queries without having to embarrass oneself. Employees could also enroll in various benefits scheme from the same chat window giving them a seamless experience.
Supercharge Employee Training Most organisations are keen to make their training and development processes more efficient. But, the hectic employee schedules and the disproportionate trainer-headcount ratio play spoilsports with their training and development plans.
Making training conversational by giving employees the flexibility to consume training in smaller modules and take quizzes at their convenient time. Moreover, an interactive assistant can also be used in managing administrative works related to training like booking training slots for employees or sending training materials, making conversational AI an potent training management solution.
Swift Leave Management
Usually employees apply for leave either through a leave management system or by writing explanatory e-mails. Once applied, employees have to wait for their team lead’s approval. There is a lot of uncertainty involved in the process, which could be solved by ushering in conversational AI.
Now let’s reimagine an employee’s journey with conversational AI. An employee can ask for leave by conversing with the interactive assistant, which apart from intimating the authority concerned, would generate immediate response and/or shoot a tentative timeline within which he/she can expect a response. Processes that eats up into the valuable work hours of an employee could be managed within minutes and thereby increasing their productivity.
Performance Review Beyond Ritualism Many HR thought leaders consider the traditional performance review processes outdated and ineffective. Despite being an important event in the employee lifecycle, it is being relegated to just being an administrative ritual.
One of the reasons that make the traditional processes obsolete is that, while tools like CRMs and ERPs are good in data aggregation, they are not effective in proactively sharing relevant and accurate information with employees. Imagine how elated employees will be if they receive a congratulatory message as soon as they reach their yearly targets! This could be achieved through conversational AI. It can make performance monitoring and review proactive and employee-centric.
Conversational AI could also used in improving other aspects of performance review like the self-assessment processes. Instead of just relying on the traditional self-assessment forms, an AI-powered interactive assistant can give an employee a conversational experience.