Top 3 Priorities of Financial Services Companies
• Reducing Call Volume: Provides in-context digital assistance on your platform so that clients don't have to call
• Accurate, Compliant and Consistent Responses: Curated and peer reviewed knowledge generated from single source of truth
• Elating In-Call Experience: When your clients have to call, your staff can use Digital Assistant’s support to respond faster and maximize the call value by suggesting next best actions
CogniCor's CIRA Digital Assistants, will deliver against these expectations, in addition to automating day-to-day tasks that can be automated, so you can focus on building relationships and strengthening portfolios.
CogniCor’s CIRA platform is constantly learning and developing. It understands your business and engages your clients on their terms, while delivering conversational AI interactions that are easily understood and efficient.
The Conversational AI Platform that lets Businesses Drive Efficiencies in Sales and Service.
The Conversational AI Platform Chosen by Thought Leaders in Innovation
"Investing early on in transformative technologies such as CogniCor's CIRA platform allowed LPL to create a digital knowledge platform replicating the experience of some of our most experienced service agents, enabling us to scale and respond to our advisors better amidst the recent COVID-19 crisis. We are looking forward to furthering automation and channel flexibility for advisors using CogniCor’s conversational AI platform."
Executive Vice President,
Service, Trading and Operations,
Faster Client onboarding and Smart Agent connection.
CIRA’s onboarding conversational self-service journeys provide in-context query answering, account setup and account transfer support as well as service request automation and next best action recommendations that are personalized to your client.
When live support is required, CIRA can connect to the most optimal live support agents based on the business policy and nature of support needed for a seamless handover.
Engage with prospects by answering questions. This will drive the sales conversation while qualifying the lead and setting up an appointment with the sales experts. Don’t miss a lead, even during non-office hours. Analyze the lead interactions and make critical business decision in sales and marketing positioning.
Provide a consistent experience across whole user journeys, not just touch points:
AI has been split between Observation and Experimentation
Inductive Reasoning has driven the observational side with its focus on data and patterns.
This makes it heavily scripted, intent focused and limited in its ability to handle complex scenarios. It is focused on channels, not human interactions and Inductive Platforms are expensive to maintain. Most AI engines available are based on Inductive Reasoning which leaves them too limited to serve today's customer.
The experimentation path is led by Deductive Reasoning.
Responses are synthesized following a data and logic-driven path that is focused by a combination of context, business knowledge and experimental observations. Result? A quantum leap in response accuracy and authenticity that strives to approach human-level responses.
Answers only simple questions
Expensive to maintain
Combining Inductive and Deductive Reasoning, CIRA mirrors how the human brain is wired to think and interact.
Built on the idea that interpretation of a conversation requires enhanced context, knowledge and pattern recognition, CIRA’s unique multi-agent architecture strives to generate near human responses to complex questions that we take for granted in our everyday conversations.
Simulating real-world understanding of human language is only the first step.
CIRA Digital Assistants can generate thoughtful, unscripted responses on the fly. They absorb data from interactions, to then reason and predict to enhance services.
Discover Needs and Insights
Digital Assistants have perfect memory and recall every client conversation, transaction and text. They deduce clients' overlooked needs and deliver on anticipation with near flawless accuracy. As clients'needs change, our Digital Assistants evolve and grow with them. In fact they will be able to help predict and plan the best options to up-sell and cross-sell products -- from home loans to retirement accounts.
CogniCor's Digital Assistant have generated amazing results:
IDC Innovators: Conversational AI Software Platforms
IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. CogniCor..."