CIRA (Cognicor Intelligent Response Automation) is a cognitive platform (patent pending) based on state-of-the-art artificial intelligence technology. It combines the power of Natural Language Processing (NLP) and Learning Algorithms to maintain the successful balance between control and flexibility.
Cognitive systems unlike their predecessors are not programmed to behave in a particular fashion but are probabilistic. They display a few important resemblance to humans
CIRA’s core capability depends on understanding your customer intention accurately. We take great care in making sure that the CIRA engine captures the intent of the customer query irrespective of how it is asked.
CIRA engine is equipped with learning capabilities and has the capacity to get better with time. It can learn from chat logs, policy documents and instruction manuals etc. This results in low maintenance overhead for the enterprise.
Sometimes it helps to understand what CIRA is not in order to see if your company’s requirement could be taken care with a CIRA powered cognitive assistant
You can deploy a CIRA powered virtual agent in a channel of your preference.
Integrates easily to your web site Get answers, troubleshoot issues, interact 24X7
Empowering your Call Agents Assist with customer issues on the first call, Resolve issues, claims and queries for the Call Agent
The CIRA engine can be connected to your organization via the cloud or on premise.
Our hosted instance, fully customizable and branded with your preferences.
On-premise deployment for you to install inside your server environment.
At CogniCor, we believe that AI supports and empowers humans in doing what they do better, and faster. Contrary to the recent discussions about the use of AI technologies for replacing humans, our belief is that a cognitive system gives a tremendous boost to the customer service both from the organization’s side as well as the customer’s side.